Data protection and free cancellation until 6pm
At relexa hotels you book secure - trust our data protection policy
During your booking process, we use the Secure Socket Layer with its cryptographic protocols that provide communication security over the Internet.
The relexa hotel online booking service uses for its operation the Wildcard SSL Certificates to secure multiple sub domains. This ensures that sensitive data, such as address and credit card details for the purpose of payment information is exchanged exclusively via an encrypted Internet connection.
The little padlock in the window of your browser shows you the encrypted transfer of your data.
In addition, the URL (web page address) begins with the letters https:// which indicates a safe and secure booking site as well as for the paying process. The "s" in the URL stands for "safe / secure" and gives you the assurance that your data will be transferred to the respective relexa hotel to complete your booking.
Your data will be used solely for the purpose of your reservation and cannot be viewed by third parties due to the SSL encryption.
Please find here the security protocol for your online booking at relexa hotels.
Relexa hotels offer you to cancel your booking free of charge until 6pm on day of arrival.
(Except for meeting and event, group travel, cure treatments and certain arrangements as per hotel / booking details).
If you have booked your trip and you cannot travel due to illness, important appointments or other reasons which prevent your journey to us, you can cancel the booking before 6pm with no cancellation fee. This does not include booking for meeting and events, group travel, cure treatments and certain arrangements as per hotel / booking details. Please call or send an e-mail / fax to the appropriate relexa hotel in time (or as per contract) to cancel your journey, arrangement or booking.
For cancellation later than 6pm fees may occur as per Point 5 in General Terms and Conditions.
We wish you a pleasant stay at your relexa hotel!